General terms and conditions
The following terms and conditions are an integral part of every sales contract with Eiswiekeis. The customer accepts the terms when submitting an order.
Order and Conclusion of Contract
We confirm the receipt of an order by E-mail. The contract is concluded only after payment of the invoice price.
For the production of a stuffed animal, we request a flat rate (including mailing expenses and sales tax). In cases of special wishes (especially complex instructions or different sizes, etc) we reserve the right to request an extra charge after informing the customer.
Orders are only possible after receipt of payment. The payment deadline is 30 days after receipt of the invoice. After receipt of the payment, the order will be filled.
Our stuffed animals have a limited warranty. We work with high-quality materials and the quality is checked again before mailing. In case our product does have quality defects despite our best efforts, we refund the purchasing price less mailing expenses within 10 days in return for the product.
We try to stay as faithful to the drawing as possible, but reserve the right to simplify certain details. Furthermore, we allow ourselves a certain amount of creative freedom when interpreting the drawing into textile form. Therefore, colours and forms may differ slightly from the original drawing.
A return is possible in cases of quality defects as evaluated by the seller. In cases of dissatisfaction with the artistic implementation, a return is generally not possible. In cases of well-founded complaints, we can look for a solution together with the customer.
We deliver within Switzerland. Delivery to other countries is carried out only upon request. In cases of deliveries abroad, customs charges, taxes and fees may apply that are not reflected in the total price. We assume no liability for damages during transportation or delayed deliveries.
The delivery time is between four and eight weeks and starts with the date of the receipt of payment, but not before the clarification of all details which are essential for the implementation of the order. In case of delays, the customer will be informed.